Agents surface high-priority incidents and aging tickets.
IT service management
ServiceNow MCP server
Give AI agents governed access to the ServiceNow MCP server through one audited gateway. Scoped permissions, full observability, and tamper-evident logs on every tool call.
What is the ServiceNow MCP server?
The ServiceNow MCP server is an open Model Context Protocol (MCP) server that connects AI agents to ServiceNow incidents, requests, and the CMDB. Through it an agent can search records, create and update incidents, and query configuration items without bespoke integration code, while the Averta MCP Gateway keeps every action scoped and audited.
servicenow-search-records
Search records across tables.
servicenow-create-incident
Create an incident with priority.
servicenow-update-incident
Update incident state and fields.
servicenow-list-incidents
List incidents by status and assignee.
servicenow-get-record
Read a record and its fields.
servicenow-create-request
Create a service catalog request.
servicenow-assign-task
Assign a task to a group or user.
servicenow-query-cmdb
Query configuration items in the CMDB.
servicenow-add-comment
Add a work note or comment.
servicenow-run-report
Run a report and read results.
Why the Averta MCP Gateway
Centralized governance
Unified authentication, audit logging, and rate control for every ServiceNow MCP connection.
Observability and control
Real-time visibility into usage, anomalies, and SLA compliance across every request.
One-click deployment
Enable the ServiceNow MCP server for your AI teams through one governed gateway, with no manual setup.
Enterprise hardening
High availability, security, and compliance alignment turn MCP from a developer utility into production-grade infrastructure.
OAuth and SSO enforcement
Enterprise authentication and SSO applied automatically to every ServiceNow endpoint.
Shared and per-user auth
Configure service accounts or per-user access, with secrets protected and centralized revocation.
One managed endpoint
Connect agents to ServiceNow through a single governed endpoint instead of locally run servers, improving your security posture.
Granular tool access control
Allow only the tools each role needs. Enable read-only access and block write tools like create and delete.
Works with every major AI platform
ChatGPT
Gemini
Mistral
Claude Code
Cursor
Windsurf
Cognition
OpenCode
Continue
Manus
Hermes
Lindy
OpenClaw
Your ownBuilt for enterprise teams.
Cloud, private VPC, embedded SDK, or gateway integration. Run Averta where your data, policies, and auditors need it.
Cloud (SaaS)
Fully managed by Averta. Fastest path to production, no infrastructure to run.
Private / VPC
Deploy in your own environment, so data never leaves your boundary.
Embedded SDK & Proxy
Drop Averta into your stack at the SDK or proxy layer, wherever your agents run.
Gateway Integration
Route agent traffic through the gateway, so policy and audit apply at the edge.
ServiceNow MCP use cases
Where teams put the ServiceNow MCP server to work, governed end to end through the Averta MCP Gateway.
ServiceNow MCP · Incident triageFind P1 incidents open over 24 hours.
YouFlagged aging P1 incidents.
- Filtering by priority and age
- Reading the records
All actions logged and governed
Powering safe AI execution at leading teams.
Cyfrin secures its production AI agents with Averta.
Book a demo“Averta gave our agents enforceable boundaries for the dev environment, so instructions like ‘don’t read .env files’ became policy instead of polite suggestions.”
Mikhail Karan
Head of Engineering
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ServiceNow MCP server, answered
Security and setup questions teams ask before connecting the ServiceNow MCP server to AI agents.
Yes. The Averta MCP Gateway sits between your AI agents and any MCP server, giving each agent scoped, per-agent permissions, applying allow, escalate, or block policies on every tool call, and recording a tamper-evident audit of every action. The “Why the Averta MCP Gateway” section on this page covers what it enforces.
It is as safe as the controls around it. The server can read and write records across ITSM and the CMDB through one token, so scoping and auditing are essential. The Averta MCP Gateway limits what each agent can reach and records every action.
Apply tool-level policy through the Averta MCP Gateway so queries and reads run automatically while creates and updates escalate for approval. Every call is logged.
Route agents through Averta's MCP Gateway for scoped per-agent permissions, tool-level policy, and tamper-evident audit across every ServiceNow action.
Yes. ServiceNow provides official MCP support for its platform. Routing it through the Averta MCP Gateway gives each agent scoped record access with a tamper-evident audit trail.
See Averta OS in action
Book a demo and see how Averta OS secures your AI agents from input to execution.
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