Privacy Policy

Effective date: June 10, 2026

Averta Inc. ("Averta," "we," "us," or "our") operates the website averta.io and the Averta OS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy covers two different contexts. For visitors to our website and people who contact us, Averta decides how and why data is processed. For content that flows through the Averta platform when an organization integrates it (such as prompts, model outputs, and tool-call records), we process that data on the customer's behalf and under the customer's agreement: the customer controls that data, and this policy describes our handling of it in the Customer Content section below.

Information We Collect

Information you provide to us

  • Account information: name, email address, company name, and job title when you create an account or request a demo.
  • Communications: any information you provide when you contact us, including support requests and feedback.
  • Payment information: billing details processed through our third-party payment processors. We do not store full credit card numbers on our servers.

Information collected automatically

  • Usage data: pages visited, features used, time spent on pages, and referral sources.
  • Device information: browser type, operating system, IP address, and device identifiers.
  • Cookies and similar technologies:see the Cookies & Tracking section below.

Customer Content processed through the platform

When an organization integrates Averta into its AI systems, the content of AI interactions flows through the platform so we can provide the service: prompts and inputs, model outputs, tool calls and their results, and the policy decisions and audit records produced from them ("Customer Content"). We process Customer Content on the customer's instructions and under the customer's agreement, solely to provide, secure, and support the services. Customer Content is encrypted in transit and at rest, sensitive fields can be redacted before storage, retention is configurable by the customer, and deployment options are available that keep Customer Content in customer-selected infrastructure and regions.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Process transactions and send related information, including confirmations and invoices.
  • Send you technical notices, updates, security alerts, and administrative messages.
  • Respond to your comments, questions, and customer service requests.
  • Monitor and analyze trends, usage, and activities in connection with our services.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • Personalize and improve your experience on our platform.
  • Operate the Averta platform for our customers, including classification, policy enforcement, and audit logging, as configured by the customer.

Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: with third-party vendors who perform services on our behalf, such as hosting, analytics, and payment processing.
  • Legal requirements: if required by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With your consent: when you have given us explicit permission to share your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements. For Customer Content processed through the platform, retention periods are determined by the customer's configuration and agreement.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to or restrict the processing of your information.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@averta.io. If your request concerns Customer Content processed through an Averta customer's deployment, we will refer the request to the relevant customer, who controls that data, and support them in responding.

Cookies & Tracking

We use cookies and similar tracking technologies to collect information about your browsing activity. Non-essential cookies (such as analytics and marketing tools, including HubSpot) are only set after you give consent through the cookie banner on our website, and you can change your preferences at any time through the banner or your browser settings. The types of cookies we use include:

  • Essential cookies: required for the website to function properly.
  • Analytics cookies: help us understand how visitors use our website.
  • Marketing cookies: used to deliver relevant advertisements and track campaign performance.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you interact with.

International Data Transfers

We may transfer, store, and process information in countries other than your own. Where we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses. For Customer Content, deployment options are available that keep data in the customer's selected region or infrastructure.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Averta Inc.
Email: privacy@averta.io